We are pleased to inform you about the improvements and maintenance work being realized at our properties to ensure your experience with us is always the best. At Vista Encantada, we are currently performing maintenance on the pool and Jacuzzi areas, with tile replacements underway. Please note that these areas will remain closed until September 25th. Additionally, general maintenance work is being conducted throughout the hotel to keep our facilities in optimal condition.
At Hacienda Encantada, we are in Phase 2 of renovations for Building C, Floors 1 and 2, where room repairs are in progress. We are replacing iron handrails with aluminum ones to prevent rust from humidity and enhance guest safety. Moreover, we are renovating appliances, including refrigerators, TVs, toasters, microwaves, lamps, and fans, along with touch-ups to wooden furniture and installation of new windows. To improve room comfort, we are replacing air conditioners and ducts. We are also restoring walls by repairing cracks and repainting rooms in white, creating a brighter and refreshed atmosphere.
For the Kids Club, we are renovating the wooden structure, replacing synthetic grass with washed sand for a more comfortable and safe play area, and restoring the children’s pool to fix cracks and enhance safety.
We are also making improvements at El Edén, where a ramp will be built to facilitate access for disabled guests, ensuring that all our guests can enjoy our facilities comfortably.
In addition to the current work, we have exciting improvements planned for the future. At the Residences, new tiles will be installed in the pool, and several villas will feature newly renovated wooden kitchens.
We appreciate your understanding and support during these improvements. Our commitment to providing you with the best experience is our top priority! Thank you for choosing us, and we look forward to welcoming you soon!