COVID-19 update! Get the latest information here
TRANSFER OF OWNERSHIP
Our focus at Mexico Grand Hotels is always on the safety and well being of all of our guests and employees, so we believe it is important to directly update you on how our hotels are responding to the global COVID-19 (Coronavirus) situation.
We keep monitoring all recent global and national news regarding COVID-19 very closely, as well as guidance from the World Health Organization (WHO) and state and local health officials such as Los Cabos Tourism Board, Municipal Civil Protection Unit and the BCS Secretary of Health.
We are totally aware that this is an evolving situation so we have proactively augmented our high standards for cleanliness and sanitation by adopting a host of precautionary measures across all our hotels, including the following:
In addition, we continue to reinforce and train our employees regarding appropriate actions for disease prevention, such as:
We’d like to emphasize our Mexico Grand Hotels family and staff are also our top priority. We are committed to supporting our team through this situation, therefore there will be no layoffs. Our staff will continue to receive their salary and benefits package.
While all Mexico Grand Hotels properties remain open, based on occupancy we have strategically closed select sections and common areas of the hotels to advance remodeling projects to so your next vacation with us surpasses your expectations.
As the situation evolves, we remain dedicated to providing a safe and enjoyable experience for all guests. We appreciate your patience and cooperation and always thank you for entrusting Mexico Grand Hotels. Whenever you decide to travel again, we look forward to welcoming you.
For any further information we are available for you at our 800 number, email, webchat or social media channels.
Thank you for your preference!
As the entire world is going through challenging times right now, scammers use these emotional times as an opportunity to defraud you out of your hard earned money! Now, more importantly than ever, please remain vigilant to unsolicited offers or offers disguised as being from Mexico Grand Hotels as these scams seem to have evolved to include mentions of COVID19 and are attempting to use this global pandemic as an opportunity to scam some owners.
Here are some scams we have identified along with other scam models to ALWAYS look out for –
These are the ONLY official email addresses –
The most important thing during these times is that you take care of yourself and your family’s’ health. When times are difficult and emotional stress or fear impacts daily life, these scammers are active, trying to prey on victims during these challenging times.
If you have received an offer and are unsure of its validity, do not hesitate, please contact us email@example.com, and verify and remember all payment request made by our resort or Servicing Company (Concord) can be made by check, credit/debit card or ACH payment to US based banks and NEVER by wire transfers to Mexico.
Stay safe and healthy
Mexico Grand Hotels